Yes, there is a 100% satisfaction or money back guarantee on their products. They want their customers to be absolutely satisfied with the orders they receive. All products are backed up with a guarantee of authenticity and against defects. You will get a full refund if you do not like your order.
They are some items that are non refundable such as patterns, pattern books and DVDs; these will not be accepted back if they are opened.
There is free shipping on all orders over $49. Please note
that this offer is only valid for orders within USA. So place your order and
enjoy free shipment by Alpaca Direct today.
If you wish to return the item, make sure to return them in
the same condition as it was sent. Returns are only valid if they are sent back
to the store within 30 days of purchase.
You can find deals regularly on the Daily Deals section of the page. Every day the store posts new and exciting deals that you can avail to get their popular items and save on your purchase.
You can use their live chat option to connect with the store’s customer service representative or email at firstname.lastname@example.org.