Please note that their goal is to ship your order immediately and they have set up our system to automatically process your order as quickly as possible. They will make every attempt to cancel or change your order but will NOT guarantee that your change will be made. If an error is made and they are unable to stop your order, they need you to receive the order and return it for a refund. They are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been placed and sent to the warehouse for processing. They apologize for any inconvenience this may cause.