Prepaid shipping label can only be used for Domestic shipments.
International customers please contact us for exchange instructions.
When using their return label, a $9.95 return shipping fee will be deducted from your refund amount. Unfortunately we are unable to refund original shipping costs, monogramming and alteration changes.
If their prefer, you may call there customer service department at 1-800-247-8162 for personal assistance in this matter.