Most orders are shipped the next business day after they are placed. They use UPS ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3 - 7 business days; orders to US Virgin Islands, Guam, Puerto Rico and Canada usually take about 2 weeks to arrive.
Steve Madden accepts Visa, MasterCard, American Express, Discover, PayPal, Steve Madden Gift Cards and E-Gift Cards. They do an authorization when the order is placed to verify that the funds are available. They do not charge your card, gift card or account until the order has been shipped.
For your convenience, they accept online returns at Steven and Steve Madden stores (only stores in the USA excluding Colorado and Utah locations and Steve Madden Outlets). They gladly accept returns of UNWORN merchandise within 30 days of delivery. This excludes clearance items and earrings which may not be returned or exchanged. All handbags and accessories must have original tags attached. Click here to find a store near you. Returns will be refunded to the original method of payment or as store credit.
If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the UPS tracking number. Click on it to see the status of your shipment.