It started off as a place to socialize and shop for new skate collections, but today, Urban Surferis a bigger place, with more product ranges yet the same vision and unparalleled quality. Originally the store began its operations in Exeter, England while now it is based in the North East. It settled back in 1995, and today has more than 20 years of experience in its arsenal.
Luckily, shopping from Urban Surfer brings you the option to save as well. One can make purchases when a sale is running or use promo codes to bag products at bargain prices. Whether one shops as a guest or as a registered user, codes must be added in their given field before one proceeds to checkout.
All orders are processed on working days. Orders placed before 4 PM are processed and dispatched on the same day. Orders placed after this time and are dispatched on the next working day. Urban Surfer offers free standard delivery to UK customers which takes 2 to 4 days. UK first class delivery comes with charges of £1.90 and takes about 1 to 3 days to deliver.
However, orders above £50 get free UK first class delivery. Next day delivery costs £4.90. Charges for delivery within Europe are £4.90 taking about 2 to 7 days for the packages to reach. International delivery takes 3 to 10 days and its fee is £9.90. A confirmation email is sent when an order is placed, stating the delivery info as well. Terms and conditions are applicable.
Urban Surfer accepts returns made within 30 days of receiving the package. Requests for returns are entertained only if the products are in their original condition with all tags attached, resalable, and undamaged. Intimate apparel cannot be returned. For returning products, follow the steps mentioned on the website. Return shipping costs are the customer’s responsibility.